FREQUENTLY ASKED QUESTIONS

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Find answers about Microsoft 365, Azure, AWS, migrations, and working with Anjana Cloud9 Solutions.

MicrosoftAWSExpert Support

Microsoft 365 & Azure

Can you help us choose Microsoft 365 licences?

Yes. We review your user roles, email and collaboration needs, security requirements, and device management needs before recommending suitable options. Licence availability, pricing, and terms are confirmed in the proposal.

Can you migrate our existing email to Microsoft 365?

We can assess your current email environment and plan the migration, including domains, mailboxes, data volumes, user access, and the cutover schedule. The approach depends on the source platform and the agreed scope.

Do you help with Microsoft 365 security and device management?

We support identity and access configuration, email protection, device management, and administrative controls as part of the agreed engagement. The features available depend on your licences and environment.

Can you manage Microsoft 365 after the initial setup?

Yes. Ongoing administration and support can cover user and licence changes, configuration, troubleshooting, and agreed security tasks. Service hours, responsibilities, and escalation arrangements are defined in the support scope.

Do you provide Azure services as well as Microsoft 365?

Yes. Our Microsoft services include Azure infrastructure planning, deployment, migration, monitoring, and support, alongside Microsoft 365 licensing and workplace services. Both are covered on our combined Microsoft Services page.

AWS Services

What AWS services does Anjana Cloud9 Solutions provide?

We support architecture planning, workload and database migration, application services, security configuration, data platforms, generative AI solutions, and managed cloud operations. We recommend a scope after understanding your environment and priorities.

What AWS partner expertise does your team bring?

Anjana Cloud9 Solutions is an AWS Advanced Tier Services Partner with confirmed competencies and service delivery validations. Our experienced cloud architects and engineers support assessment, solution design, implementation, and operational handover.

Can you review an existing AWS environment?

Yes. We can review architecture, access controls, operational practices, performance, recovery requirements, and costs. An AWS Well-Architected Review provides a structured way to document findings and agree on improvement priorities.

Can you help run Windows and SQL Server workloads on AWS?

Yes. Our AWS Microsoft Workloads expertise supports assessment and migration planning for Windows applications, SQL Server databases, and related identity services. Compatibility, licensing, and operational requirements are reviewed before selecting the target design.

Migration & Project Delivery

Can you migrate workloads from on-premises or another cloud?

Yes. We assess the current environment and target requirements before proposing a migration approach. Discovery includes applications, servers, databases, dependencies, connectivity, data volumes, and business constraints.

How long does a cloud or email migration take?

Timelines depend on the number and complexity of workloads, data volumes, dependencies, testing, access readiness, and available cutover windows. We propose milestones and a delivery schedule after the initial assessment.

Will a migration cause downtime?

The impact depends on the application, source platform, and migration design. We plan testing, data synchronisation, a suitable cutover window, acceptance checks, and recovery steps to reduce disruption. Any expected downtime is discussed during planning.

What information should we prepare for the first discussion?

Share your current platforms, user or workload count, key applications, known issues, business priorities, and preferred timelines. An inventory or architecture diagram is helpful, but an initial discussion can start with a summary of your environment.

Support, Security & Costs

Can you support an environment we already have?

Yes. We can assess an existing AWS, Azure, or Microsoft 365 environment and agree on the work needed. Onboarding includes access arrangements, documentation, known issues, responsibilities, and support boundaries.

What support hours and response times do you offer?

Support hours, response expectations, escalation contacts, and service responsibilities are agreed in your proposal or support arrangement. The scope reflects the needs and criticality of your environment.

Can you help with backups and disaster recovery?

We can help define backup policies, retention requirements, recovery objectives, and restore or recovery tests. The solution depends on the applications, data, business requirements, and agreed service scope.

Can you help reduce our cloud costs?

We can review utilisation, resource sizing, storage, licence requirements, and purchasing options to identify opportunities. Any savings estimate depends on the current usage baseline and proposed changes.

How are services and licences priced?

Pricing depends on the delivery scope, environment, user or workload count, licence choices, and support requirements. We provide a proposal that explains the relevant services, charges, and responsibilities.

How do we request a proposal?

Use our Contact page to share your company details, current environment, and requirements, or email info@acloud9.com. Our team will review the information and agree on the next steps with you.

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